Support Engineer • WordPress Developer • Customer Success

I help users solve complex WordPress issues & build dynamic themes with a user-first approach.

Support Engineer at Webba Booking with 5+ years of experience assisting 6,000+ users. Expert in technical troubleshooting, theme development, and extending Elementor.

Hire Me

Years Support Experience

6,000+

Users Supported

15-20/day

Avg Daily Support

Remote

Global Team Collaboration

About Me

Skills, Experience & Education

Support Operations

Troubleshooting Problem Solving Customer Support Documentation Writing Communication Website Migration

WordPress & CMS

WordPress Theme Development Elementor Widget Development WooCommerce Shopify Store Design Landing Page Design

Technical Stack

HTML/CSS Bootstrap TailwindCSS PHP MySQL JavaScript ReactJS jQuery AJAX WP CLI WP REST API

Tools & Workflow

HelpScout ThriveDesk Ticksy Tawk.to Crisp Git ClickUp BrowserStack Slack Figma cPanel WHM FTP

Webba Booking

Support Engineer | Oct 2025 - PRESENT

Provided technical support, managed queries via HelpScout, resolved plugin/theme conflicts, and reported bugs via ClickUp.

Roxnor

Support Engineer | Jan 2023 - Sep 2025

Customer Support for WPmet plugins and GetGenie AI. Handled technical queries, troubleshooting, and created documentation/screencasts.

CodeAstrology

Technical Support Engineer | Apr 2022 – Dec 2022

Provided support for WooCommerce-based plugins via live chat using Tawk.to and Crisp, assisting 15-20 customers daily.

SoftTech-IT Institute

Associate Mentor, WP Theme Development | Mar 2021 – Oct 2023

Led theme development classes covering HTML to WordPress conversion, custom posts, Elementor, and Redux.

Freelance CMS Developer

Fiverr & Upwork | Nov 2014 – Jan 2021

Created outstanding websites using Elementor, WooCommerce, Shopify, and transitioned HTML to WordPress themes.

Post Graduate Diploma in IT (PGDICT)

BKIICT | Jun 2023 - Jul 2024

Information and Communication Technology focus.

Executive M.B.A. (EMBA)

Presidency University, Bangladesh | Feb 2021 - Jun 2022

Executive postgraduate business program.

Open Source

Contributions & Support Work

Support Impact

WordPress Product Support at Scale

Supported 6,000+ unique users across CRM, live chat, and WordPress forums. Delivered fast, clear resolutions for plugin conflicts, licensing, migrations, and compatibility issues.

WordPress Support WooCommerce Elementor Documentation Debugging

Support Engineer

Documentation Writer

WordPress Contributor

Mentor & Trainer

Events & Conferences

Moments from WordCamps, meetups, and community events

WordCamp Bangkok 2025

Contributor Day WordCamp Bangkok 2025

Contributor Day, WC Malaysia 2024

WordCamp Malaysia 2024

Malaysia

Portfolio

Featured Work

WordPress Theme

Shadhin Block Theme

PHPGutenbergCSS

WordPress Plugin

AutoChat Plugin

PHPjQueryHTML/CSS

WordPress Plugin

Media Profile Avatar

PHPWordPress

WooCommerce

ToborLife AI – WooCommerce Page

WooCommercePHPCSS

WordPress Theme

XpeedStudio Theme Contributions

PHPElementorCSS

Documentation

Webba Booking Documentation

DocumentationVideo

Services

How I Can Help Your Users

Support-first execution with technical depth and clear communication.

WordPress Technical Support

Troubleshoot plugin and theme conflicts, Elementor compatibility, and provide reliable CRM/live chat support.

Custom Theme & Site Development

Develop dynamic WordPress themes, Elementor widgets, and build stores using WooCommerce and Shopify.

Documentation & Video Tutorials

Create structured knowledge base articles, screencasts, and YouTube tutorials for extended customer education.

Process

How I work

Clarify scope

Quick questions, no confusion.

Plan

Estimate + milestones.

Build

Staging first, clean commits.

QA + Ship

Test, notes, smooth launch.

Origin Story

My Journey

2014

Freelance Developer

Transitioned HTML to WP themes and built eCommerce solutions on Fiverr & Upwork.

2021

Sharing Knowledge

Empowered students as an Associate Mentor in WP Theme Development at SoftTech-IT.

2022

Technical Support

Assisted daily users with plugin queries and setups at CodeAstrology.

2023

Scaling Impact

Managed CRM and WordPress.org forums at Roxnor supporting WPmet products.

2025

Continued Growth

Joined Webba Booking to deliver exceptional user experiences and debug conflicts.

Blog

Latest Articles

Support

Best Support and Better Impact!

I received a review that honestly made my day. This reminds me of one of the most important rules of being a Support Engineer: Treat every customer with respect, no matter if they’re using Free or...

📅 13 March, 2026 🕒 1 min read

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eLearning

Advanced Professional WordPress Developer Certification

I’ve been going through the WordPress VIP Advanced Professional WordPress Developer Certification resources, and honestly, I found them very valuable, even if you don’t plan to take the exam. https://learn.wpvip.com/certification/ What I like most is that...

📅 09 October, 2024 🕒 1 min read

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Testimonials

What clients say

"One of the most talented developers I've worked with. Delivered a complex plugin architecture ahead of schedule with exceptional code quality."

★★★★★

Sarah Johnson

CTO, TechStartup Inc.

"Transformed our legacy codebase into a modern, performant application. Core Web Vitals improved by 40% within the first month."

★★★★★

Michael Chen

Product Manager, ScaleApp

"Exceptional problem-solver with deep WordPress expertise. Built our entire SaaS integration layer from scratch - reliable, clean, and well-documented."

★★★★★

Emily Rodriguez

Founder, DevTools Co.

Let us talk support

Need WordPress Support Help?

For plugin support workflows, troubleshooting systems, or documentation planning, reach me at faithcoder1@gmail.com or +8801769179697.

Email Md Abdullah Al Arif