Support Engineer • WordPress • Customer Success

I help users solve WordPress plugin and theme issues with clear, reliable support.

Support Engineer at Webba Booking. Over 5+ years in technical support and 6,000+ unique users assisted via CRM, live chat, and WordPress forums.

Hire Me

Years Support Experience

6,000+

Users Supported

15-20/day

Avg Daily Support

Remote

Global Team Collaboration

Experience

Support & Technical Experience

Webba Booking

Support Engineer | Oct 2025 - Present | Full Time | Remote

Provide technical support for plugin users including debugging, conflict resolution, licensing, subscriptions, and pre-sales queries across HelpScout and WordPress.org forums.

Roxnor (WPmet / GetGenie AI)

Support Engineer | Jan 2023 - Sep 2025 | Full Time | Remote

Handled customer support across HelpScout, Live Chat, Ticksy, ThriveDesk, and WordPress.org. Reported reproducible bugs to development via GitScrum and wrote user-friendly docs and screencasts.

CodeAstrology

Technical Support Engineer | Apr 2022 - Dec 2022 | Part Time | Remote

Supported WooCommerce plugin users via Tawk.to and Crisp, resolving product table setup, licensing, and integration queries while creating practical tutorials and knowledgebase content.

SoftTech-IT Institute

Associate Mentor, WordPress Theme Development | Mar 2021 - Oct 2023 | Part Time

Guided multiple batches through HTML-to-WordPress conversion, custom post types, taxonomies, and tools like Kirki, ACF, Redux, and Elementor.

Fiverr & Upwork

Freelance CMS Developer | Nov 2014 - Jan 2021 | Full Time | Remote

Built and customized WordPress and WooCommerce websites, landing pages, and theme conversions with a focus on practical client outcomes and clean handoff documentation.

Skills

Skills & Toolset

Support Operations

Troubleshooting Problem Solving Customer Support Documentation Writing Communication Website Migration

WordPress & CMS

WordPress Theme Development Elementor Widget Development WooCommerce Shopify Store Design Landing Page Design

Technical Stack

HTML/CSS Bootstrap TailwindCSS PHP MySQL JavaScript ReactJS jQuery AJAX WP CLI WP REST API

Tools & Workflow

HelpScout ThriveDesk Ticksy Tawk.to Crisp Git ClickUp BrowserStack Slack Figma cPanel WHM FTP

Open Source

Contributions & Support Work

Support Impact

WordPress Product Support at Scale

Supported 6,000+ unique users across CRM, live chat, and WordPress forums. Delivered fast, clear resolutions for plugin conflicts, licensing, migrations, and compatibility issues.

WordPress Support WooCommerce Elementor Documentation Debugging

Support Engineer

Documentation Writer

WordPress Contributor

Mentor & Trainer

Events & Conferences

Moments from WordCamps, meetups, and community events

Contribution Day

WordCamp Malaysia

WordCamp Malaysia 2024

Malaysia

Portfolio

Featured Work

Web App

E-Commerce Platform

ReactTypeScriptNode.js

Dashboard

Analytics Dashboard

ReactD3.jsPython

Mobile App

Social Media App

React NativeFirebaseNode.js

WordPress

CMS Plugin Suite

PHPWordPressReact

SaaS

Task Management Tool

Vue.jsLaravelRedis

Tool

Portfolio Generator

TypeScriptNext.jsTailwind

Services

How I Can Help Your Users

Support-first execution with technical depth and clear communication.

WordPress Technical Support

Troubleshoot plugin and theme conflicts, Elementor compatibility, licensing, and subscription issues with clear, actionable guidance.

Documentation & Video Guides

Write structured knowledgebase articles and record short screencasts so users can resolve common issues quickly and independently.

Store Setup & Migration Support

Assist with WooCommerce and Shopify store setup, migration tasks, and post-launch issue handling across hosting and performance environments.

Process

How I work

Clarify scope

Quick questions, no confusion.

Plan

Estimate + milestones.

Build

Staging first, clean commits.

QA + Ship

Test, notes, smooth launch.

Origin Story

My Journey

2012

The Beginning

Started with small WordPress customizations, discovering the ecosystem.

2013

First Plugin

Published first plugin on WordPress.org, entering open-source development.

2019

Community Builder

Founded the Rangpur WordPress Meetup chapter, organizing 27+ events.

2025

Global Stage

Attended WordCamp Asia and wrapped up tenure at InstaWP after leading the engineering team.

2026

What's Next

Exploring 'vibe coding' and seeking the next long-term architectural role.

Blog

Latest Articles

Uncategorized

Hello world!

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

📅 09 October, 2024 🕒 1 min read

→

Testimonials

What clients say

"One of the most talented developers I've worked with. Delivered a complex plugin architecture ahead of schedule with exceptional code quality."

★★★★★

Sarah Johnson

CTO, TechStartup Inc.

"Transformed our legacy codebase into a modern, performant application. Core Web Vitals improved by 40% within the first month."

★★★★★

Michael Chen

Product Manager, ScaleApp

"Exceptional problem-solver with deep WordPress expertise. Built our entire SaaS integration layer from scratch - reliable, clean, and well-documented."

★★★★★

Emily Rodriguez

Founder, DevTools Co.

Let us talk support

Need WordPress Support Help?

For plugin support workflows, troubleshooting systems, or documentation planning, reach me at faithcoder1@gmail.com or +8801769179697.

Email Md Abdullah Al Arif